Refund Policy

Due to the nature of these services, which involve significant allocation of time and resources:

• Advance Payments: Non-refundable once the project analysis or development work has commenced.

• Milestone Payments: Refunds for uncompleted milestones will be considered on a case-by-case basis, subject to the deduction of costs for work already performed.

• Subscription fees for maintenance contracts are generally non-refundable. If you choose to terminate the contract early, services will continue until the end of the current billing cycle.

• Before Start: A 100% refund (minus administrative fees) is available if a refund request is received at least 7 days before the training or certification program start date.

• After Start: No refunds will be issued once the training program or certification process has commenced.

• Digital Products (E-books/Online Courses): Due to the immediate nature of access, these are strictly non-refundable.

• Physical Goods (Books): Refunds are only processed if the product is received in a damaged condition. You must notify us within 48 hours of delivery.